TL;DR
Most BlastBet deposits arrive within 5 to 15 minutes. Wait the full window first, then check, then contact support. The vast majority of "missing" deposits clear themselves once the network confirms or KYC completes. If the funds still have not landed after the timing windows below, gather your transaction hash or reference number and reach out — we can almost always trace and credit them.
Common causes
| Cause | Where it shows up |
|---|---|
| Wrong network used | Crypto — ERC-20 USDT sent to a TRC-20 address (or vice versa) |
| Too few confirmations | Crypto — explorer shows the tx but it has not yet been confirmed by the chain |
| Below the minimum | Crypto and Interac — anything under $10 USD equivalent |
| KYC not complete | Interac — first deposits paused until verification clears |
| Bank flagged the transfer | Interac — sender bank blocked or held the transaction |
| Pending modal closed early | Any method — deposit window was closed before final confirmation |
| Wallet address mismatch | Crypto — address rotated between when you copied and when you sent |
Step-by-step checks
- Confirm the transaction on the source side. For crypto, paste the transaction hash into the blockchain explorer for that network and look for "confirmed." For Interac, check your sender bank app for a completed transfer.
- Wait the standard window. One confirmation on the correct chain — BTC about 10 minutes, USDT-TRC20 about 1 minute, USDT-ERC20 about 5 minutes, ETH about 5 minutes, TON about 5 minutes. Interac transfers normally clear in under 15 minutes.
- Verify the deposit minimum. BlastBet's minimum is the equivalent of $10 USD. Anything below may not be credited automatically.
- Check your transaction history. Open Account → Transactions to see whether the deposit is listed as pending, completed, or missing entirely.
- Contact support. If the deposit is still missing after the waiting window, reach out with the details below.
What to send support
- Transaction hash (crypto) or Interac reference number
- Amount and currency sent
- Date and time of send (with timezone)
- Payment method and network used
- Screenshot of the send confirmation if available
Reach us on our Telegram channel or at support@blastbet.com. Tickets with a transaction hash are usually resolved within minutes.
Watchouts
- Closing the deposit modal mid-flow can leave the transaction in limbo. Always wait for the success screen before navigating away.
- Wallet addresses can rotate. Copy the receiving address fresh from the deposit page each time — never reuse an old one.
- Network choice is final. Sending USDT on the wrong network is the single most common cause of "lost" deposits. Double-check the chain on both sides before you sign.
