TL;DR
BlastBet does not currently expose break or self-exclusion toggles in the account UI. To pause play, contact support via the Crisp chat widget on the site or support@blastbet.com from the address tied to your account. Ask for a cooling-off (short, time-bound break) or self-exclusion (longer, firmer block). Once support confirms, login and marketing are disabled for the agreed period. Pending withdrawals still process, so you keep your funds. Self-exclusion cannot be reversed early.
Cooling-off vs self-exclusion
| Item | Cooling-off (short break) | Self-exclusion |
|---|---|---|
| Typical length | Days to a few weeks | Months to permanent |
| Reversible early | No | No |
| Auto-reactivation | Yes, at the end of the agreed period | No — contact support to request reactivation |
| Login during block | Disabled | Disabled |
| Marketing emails | Stopped | Stopped |
| Pending withdrawals | Still processed | Still processed |
| Active bonuses | Forfeited unless wagering completes first | Forfeited unless wagering completes first |
Use a cooling-off when you want a short pause and to come back automatically. Use self-exclusion when you need a longer, firmer commitment.
How to request a break
- Message support. Open the Crisp chat widget on the site (bottom-right), or email support@blastbet.com from the address tied to your account.
- State what you want. Ask for a cooling-off or self-exclusion. If you are not sure which fits, describe the situation and support will recommend an option.
- Agree on the duration. Support proposes a length based on what you describe. Confirm in the same chat or email thread.
- Answer any identity check. Support may ask to confirm it is really you — reply from the same email or chat session.
- Done. Support disables login and marketing for the agreed period. You will receive a confirmation message.
What changes during the block
- Login is disabled. You will see a message explaining when access returns.
- Marketing emails stop. No promotional emails or push notifications.
- Pending withdrawals still process. Anything you submitted before the block continues normally, so your funds are not stuck.
- Active bonuses are forfeited unless wagering completes before the block starts. Finish wagering first if you want to keep the bonus.
How to reactivate
- Cooling-off reopens the account automatically when the agreed period ends. No action needed.
- Self-exclusion does not auto-reopen. After the period ends, contact support and request reactivation — the account stays disabled until you do. Permanent self-exclusion cannot be reactivated.
Things to watch for
- Do not open a second account. Creating a new account while excluded violates the terms and is detected — we link accounts by ID, payment method and device.
- Active wagering bonuses are lost. If you have bonus funds in play, finish wagering before requesting the block or accept the forfeit.
- Use the right channel. Crisp chat (in-site) and email support@blastbet.com are the only valid channels. Social DM requests are redirected to chat or email.
- Email must match your account. Requests sent from another address cannot be processed for security reasons.
- Once confirmed by support, the block is final. Be sure before confirming.
Helplines
If gambling is causing harm, free and confidential help is available 24/7:
- GameSense (gamesense.com)
- Problem Gambling Helpline: 1-866-531-2600
- Crisis Services Canada: 1-833-456-4566
Telling someone you trust is one of the strongest steps you can take.
