I lost my connection mid-spin. Where does my bet go?

Nowhere. Spins and rounds are decided on the game provider's server, not your browser. Sign back in, open Account → Game History, and the result of that round is already there with the final balance applied.

What happens on Aviator or other crash games if I disconnect before cashing out?

The round runs as if you held — the crash multiplier decides the outcome. A few crash games offer auto-cashout if the connection drops mid-round, but only if that setting is enabled on the provider's side. Check Game History for the exact result.

I was in a live dealer game when my Wi-Fi cut out. Does my live bet still count?

Yes. The bet is locked the moment you confirm it. For interactive choices like hit/stand on blackjack, the provider applies a safe default action per its rules. If you are away more than about 5 minutes, your seat may be released but settled rounds still stand.

Game History shows a result I don't expect — what now?

Note the round ID and exact timestamp, then contact support with the game name, the round ID, and what you expected versus what was paid. We pull the provider's audit log to reconcile every disputed round.

I was in the middle of a bonus round (free spins, pick-and-click). Did I lose progress?

In almost all cases, no. Most providers save bonus state and resume the unfinished feature next time you open the game. If the feature is finished but the payout looks off, open Game History first before retrying.