A game is stuck on the loading screen — what should I try first?

Refresh the page with Ctrl+R (or Cmd+R on Mac), then close and reopen the game from the lobby. If it still fails, sign out and back in, or try a different browser. These three steps clear the majority of loading issues.

Why does only one specific game refuse to load?

Three usual reasons — the provider has it in temporary maintenance (check back in 15 minutes), a region restriction applies to your country, or your active bonus excludes this title. The in-game message usually tells you which.

I get a message saying my active bonus excludes this game. What does it mean?

Your bonus only releases on a defined list of games. While the bonus is active you cannot open excluded titles. Finish or forfeit the bonus to unlock the full library.

All games freeze — is the site down?

Probably not. Test another website to rule out your connection, then try incognito mode to bypass extensions, then a different browser. If all three fail, check our Telegram channel for an active incident before contacting support.

A game crashed mid-spin. Did my bet count?

Don't retry the bet. Open Game History first to confirm the round outcome — the bet usually settled even if the screen never updated. Retrying a paid bet without checking can cost you twice.